Welcome To ProctorCam's Help Page!

Welcome to the ProctorCam Help Page! Here we'll explain what you'll need to know when taking an exam with us and what to do to make sure your experience goes smoothly! Note that while account setup procedures are public, accessing other parts of our knowledge base will require you to log in. After logging in and searching the knowledge base if you cannot find the answer you are looking for, feel free to submit a request on this website, e-mail us at help@proctorcam.com, or give us a call at 877-837-8127.

What is ProctorCam?

ProctorCam is an online exam integrity solution for you and your institution. We work with your online institutions to administer your exams online according to their rules and guidelines, so you can take exams right from your home or office on any computer with a webcam, microphone, and internet connection. There are a few things you'll need to know before you take your exam though, and we're here to make sure you're prepared for exam day. Please check out the pages in this guide to make sure you're completely prepared for your exam.

How does it work?

Once you set up your system with a webcam and install the ProctorCam software, you'll be able log in with us to take your exam. You will need to show a government issued photo-ID up to your webcam and go through a checklist of instructions provided by your instructor or institution. You will open your exam page in a web browser window to take your exam. All webcam audio, video and desktop screen activity on your computer are recorded and later reviewed.

How do I log in?

You need to be logged in to access most areas of this site. In order to log in, please click the "login" button at the top of the page. If you've recently logged into the ProctorCam website, you should now have access to the helpdesk site. If not, please enter your ProctorCam credentials in order to log in. If you haven't set up your account yet or are having problems logging in, please take a look at the articles below.

 

 

ProctorCam

Greg Hum July 27, 2011 Pearson Help Desk Articles / ProctorCam Application

The ProctorCam application requires Adobe Flash in order to function. You may occasionally need to update or install Flash in order to get ProctorCam to function properly.

 

To uninstall Flash, you will need to download an uninstaller and follow specific directions from Adobe. For Macs, click here. For PCs, click here.

If you are using a MacOS computer:

  1. Uninstall Flash by following Adobe's specific directions here.
  2. Go to http://get.adobe.com/flashplayer
  3. click yellow "Download Now" button.
  4. "Save File" onto computer to download.
  5. Open file when download complete
  6. Open the red Adobe Flash player installer file, run and complete installation. You will have to restart your web browser to complete installation
If you are using a Windows XP/Vista/7 PC:
  1. Uninstall Flash by following Adobe's specific directions here.
  2. Go to http://get.adobe.com/flashplayer
  3. click yellow "Download Now" button.
  4. "Save File" onto computer to download.
  5. Open file when download complete. Run and complete install. You will have to restart your web browser when installation is complete.